Sumários

Waiting lines models_pratical exercises

29 Abril 2024, 09:00 RICARDO SIMÕES SANTOS

Waiting lines models

Arrival, departures and service characteristics

Performance measures

Waiting line costs

 M/M/1

Practical Exercises


Quality Management | Theory and exercises: Total Quality Management Seven quality tools. Statistical Process Control Quality in Services

24 Abril 2024, 11:30 RICARDO SIMÕES SANTOS

Quality  Management | Theory and exercises:

Total Quality Management

Seven quality tools.

Statistical Process Control

Quality in Services


Statistical Process Control Quality in Services Exercises: QM_1, QM_4

23 Abril 2024, 09:00 RICARDO SIMÕES SANTOS

Statistical Process Control

Quality in Services
Exercises: QM_1,  QM_4


Quality Management Quality and Strategy Total Quality Management Seven quality tools

22 Abril 2024, 09:00 RICARDO SIMÕES SANTOS

Quality Management

Quality and Strategy

Total Quality Management

Seven quality tools


Scheduling exercises EX3. Escolha múltipla SCH_7

18 Abril 2024, 08:00 RICARDO SIMÕES SANTOS

Scheduling exercises  EX3. Escolha múltipla SCH_7