Programa

Operations Management

Mestrado Bolonha em Management

Programa

1. Process Analysis 1.1. The process view of the organization 1.2. Process metrics 1.3. Bottleneck issues and theory of constraints 2. Variability and its Impact on Process Performance 2.1 Waiting time problems 2.2. Throughput Losses 3. Supply Chain Management 3.1. Batching and other Flow Interruptions 3.2. Service Levels and Lead Times in Supply Chains 4. Six Sigma 4.1. Statistical Process Control 4.2. Project selection 4.3. DMAIC methodology