Sumários

25 Outubro 2023, 11:00 • Rui Guedes

- RPA (AI) and Process Automation (examples from european org.)

- AI and Real World applications;

- Article Presentation (Q&A);

- Data Governance; and

- GDPR and Data Privacy (risks and challenges).

18 Outubro 2023, 11:00 • Rui Guedes

- CRM Systems, Knowledge Base (KB) and Expert Systems; - Applications, components and main Modules from CRM (Marketing, eCommerce)and ES;

- Cloud native examples (SForce): european and portuguese adoption;

- Telecom (IN`s and Neural Networks) and Hospitality (Hotels) apps; and - RPA´s (AI) adoption and Use Cases Applications (NN).

- MS PowerBI Reporting Tool.

11 Outubro 2023, 11:00 • Rui Guedes

1. DSS & BI (Analytics): - Main Concepts; - OLAP Technology;

- Relevant Tools (MS PowerBI; Salesforce Tab.; Qlik; Microstrategy);

- Applications by industry and Sector (Modern Retail; Telecom; Tourism - Hotel Industry; Streaming - Netflix. HBO);

- Multi-dimensional Dashboards and Smart KPI`s.

2. Expert Systems and KB - Core applications;

- History and Use Cases.

4 Outubro 2023, 11:00 • Rui Guedes

1. Decision Support Systems (real time applications);

- Adoption, risks (data privacy) and challenges (big data);

- BI Reporting, Compliance and Visualization;

- Using DSS & BI Tools (PowerBI; SF Tab.; Qlik);

- Use Cases from Retail, Hospitality, Telco & Media (Netflix Case)

2. Expert Systems and Knowledge Base (KB)

- Applications and main concepts;

- Notes Example;

- CRM Systems

27 Setembro 2023, 11:00 • Rui Guedes

. Decision Systems (DS) main Components and late developments.

. Different Data Sources;

. Relevant and important tools (PowerBI, Tablea (SF). and Qli.) and when to adopt it.