Bibliografia
Principal
- Evans, J.R. (2025) Managing for quality and performance excellence Evans, J.R. (2025). Managing for quality and performance excellence (12th ed.), Minneapolis: South-West Cengage Learning.
- Collier, D. A., & Evans, J. R. (2024) Operations and supply chain management Collier, D. A., & Evans, J. R. (2024). Operations and supply chain management (3rd ed.). Cengage.