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Manufacturing and Services Operations
1 Semestre 2026/2027
pt
en
Kano Model
!label.attachments!
Kano model - Case Study.pdf
Kano Model - Shahin.pdf
Página Inicial
Avaliação
Bibliografia
Horário
Métodos de Ensino e Avaliações
Objectivos
Planeamento
Programa
Turnos
Anúncios
Sumários
Topic 1 - Introduction
Syllabus of MSO
Topic 2 - Design of Products, Services and Processes
Template Matriz X
QFD matrix template
Work group
Scientific papers - Case Studies
Scientific papers - Research cases
Scientific papers - Review papers
QFD documentation
Kano Model
Pugh method
Topic 3 - Managing capacity and demand
Topic 4 - Inventory management
Z Table
Final exam - 2025/26