Bibliografia

Principal

  • Bordoloi, S., Fitzsimmons, J. A., & Fitzsimmons, M. J. (2023) Service Management: operations, strategy, information technology, 10th Edition . McGraw-Hill.
  • Jacobs, F. R., Chase, R. B., & Lummus, R. R. (2020) Operations and supply chain management (Sixteenth edition). New York, NY: McGraw-Hill Education
  • Robert Johnston, R., Shulver, M., Slack, N. & Clark (2021) Service Operations Management: Improving Service Delivery, 5th edition, Pearson.
  • Tang, C. S. (2017) OM forum—Three simple approaches for young scholars to identify relevant and novel research topics in operations management. Manufacturing & Service Operations Management, 19(3), 338-346.
  • Venkatesh, V., Raman, R., & Cruz-Jesus, F. (2024) AI and emerging technology adoption: a research agenda for operations management. International Journal of Production Research, 62(15), 5367-5377.
  • Slack, N., Chambers, S., & Johnston, R. (2019) Operations Management

Secundária

Não foi definida bibliografia secundária