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Manufacturing and Services Operations
1 Semestre 2025/2026
pt
en
Kano model case studies
!label.attachments!
Kano_Model_case_studies.pdf
Página Inicial
Avaliação
Bibliografia
Horário
Métodos de Ensino e Avaliações
Objectivos
Planeamento
Programa
Turnos
Anúncios
Sumários
Introduction to Manufacturing and Service Operations
Topic 1 - Introduction
X Matrix
Topic 2 - Design of products, services and processes
Work Group
Review articles
Case Study articles
Topic 3 - Managing capacity and demand
QFD - Quality Function Deployment
Kano Model
Inventory Management
Topic 4 - Manufacturing and service inventory management
Syllabus MSO 2025/2026
Topic 5 - Managing Supply Chain Relationships
Topic 6 - Continuous Improvement
Shingo Model
Standards on Lean Management
Exercises and questions
Lean Six Sigma
Topic 7 - Technology in manufacturing and services operations
Formulae | Formula sheet
Final classification
Exam MSO 2025-26 resolution groups I and II
Appeal exam results and improvement exam results