Sumários

Six Sigma

24 Novembro 2021, 18:30 • Graça Silva

Principles of six sigma 

Theoretical basis of six sigma
Selection of Six sigma projects
DMAIC methodology
- Define and Measure 

Designing Service quality

22 Novembro 2021, 18:30 • Graça Silva

Resolution of Problem 3
Characteristics of services
SERVQUAL model
Other service quality models
Designing and Improving the Services Transaction

Designing service Quality

17 Novembro 2021, 18:30 • Graça Silva

Characteristics of services
SERVQUAL model
Other service quality models
Designing and Improving the Services Transaction

Control charts for attributes

15 Novembro 2021, 18:30 • Graça Silva

Resolution of example 2 and 3
Resolution of problem 2
Control charts for attributes:
p chart and np chart
c chart and u chart

Attribute Control Charts

10 Novembro 2021, 18:30 • Graça Silva

Resolution of problem 2

p chart and np chart
c chart and u chart
Resolution of problem 3