Sumários
Customer Focus
20 Setembro 2021, 18:30 • Graça Silva
Customer Satisfaction and engagement
Understanding customer needs
Introduction to Quality Management
15 Setembro 2021, 18:30 • Graça Silva
Course
presentation
Defining Quality. Three Spheres of Quality. Quality and
Competitive Advantage. Principles, practices and techniques of Quality
Management.
Introduction to Quality Management
13 Setembro 2021, 18:30 • Graça Silva
Course presentation
Defining Quality. Three Spheres of Quality. Quality and Competitive Advantage. Principles, practices and techniques of Quality Management.