Sumários
Measuring and Controlling Quality
13 Outubro 2021, 18:30 • Graça Silva
Measurement System Analyses
Customer focus
6 Outubro 2021, 18:30 • Graça Silva
Building a Customer-Focused
Organization (Ensuring quality customer contact,
Selecting and developing customer contact employees, Managing complaints and
service recovery)
Measuring
customer Satisfaction and Engagement
Customer focus
27 Setembro 2021, 18:30 • Graça Silva
Building a Customer-Focused
Organization (Ensuring quality customer contact,
Selecting and developing customer contact employees, Managing complaints and
service recovery)
Measuring
customer Satisfaction and Engagement
Costumer focus
22 Setembro 2021, 18:30 • Graça Silva
Customer Satisfaction and engagement. Understanding customer needs. (Building a Customer-Focused Organization (Making sincere commitments to customers)