Sumários

Designing Quality services

2 Novembro 2022, 18:30 • Graça Silva

Characteristics of services 

SERVQUAL model 
Other service quality models 
Designing and Improving the Services Transaction 

Designing services quality

31 Outubro 2022, 18:30 • Graça Silva

Characteristics of services 

SERVQUAL model 
Other service quality models 
Designing and Improving the Services Transaction 

Customer focus

26 Outubro 2022, 18:30 • Graça Silva

Building a Customer-Focused Organization 

Measuring customer satisfaction and envolvement

Customer focus

24 Outubro 2022, 18:30 • Graça Silva

Building a Customer-Focused Organization 

Measuring customer satisfaction and envolvement

Customer focus

19 Outubro 2022, 18:30 • Graça Silva

Customer Satisfaction and engagement 

 Understanding customer needs